This Privacy Policy explains how Rubbish Clearance Wimbledon collects, uses, stores and shares personal data when providing our rubbish clearance and related services. It applies to all Rubbish Clearance Wimbledon customers in our service area, including residential, commercial and one-off collection clients.
We are committed to protecting your privacy and handling your information in a lawful, fair and transparent way in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.
Rubbish Clearance Wimbledon is the controller of the personal data described in this Privacy Policy. This means we decide how and why your personal data is used when you interact with us and use our services.
If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise any of your privacy rights, you can contact us using the contact details provided on our usual customer correspondence and invoices.
We collect and process different types of personal data about our customers in the Wimbledon area so that we can provide rubbish clearance services safely and efficiently. The information we may collect includes:
Identity and contact information such as your full name, address, email address, telephone number and, where relevant, the name and contact details of a company representative.
Service and booking information such as service address, access details, preferred dates and times, type and volume of waste, photographs you provide of the items to be removed, and details of any special requirements or instructions.
Payment and transaction information such as payment method, partial card details as processed by our payment provider, billing address, invoice records, payment status and amounts paid or due.
Communication records including emails, text messages, call notes and other correspondence relating to quotes, bookings, complaints, feedback and general enquiries.
Website and usage information including information you provide when you complete forms on our website, basic technical data such as your IP address and device type, and information collected from cookies or similar technologies to support basic site functionality and security.
Where you provide personal data about another person, for example a landlord, tenant or neighbour as a point of contact, you confirm that you have their permission to share that information with us.
We will only use your personal data when the law allows us to. We rely on the following lawful bases for processing your personal data:
Contract: We process personal data where it is necessary to provide our services, take steps at your request before entering into a contract, or fulfil a booking or quote. This includes arranging collections, providing estimates, issuing invoices and communicating about your service.
Legitimate interests: We process personal data where it is necessary for our legitimate business interests and your interests and fundamental rights do not override those interests. This includes managing our relationship with you, improving our services, protecting our business, and keeping basic records of past work in the area.
Legal obligations: We process certain data to comply with legal and regulatory requirements, for example waste transfer documentation, accounting, tax records and obligations relating to health and safety.
Consent: In limited situations we may rely on your consent, for example when you ask to receive specific marketing communications by email or text. Where we rely on consent, you can withdraw it at any time by contacting us using our published contact details.
We use the personal data we collect for the following purposes:
To provide rubbish clearance and related services, including arranging visits, collecting waste from your premises and disposing of it in a lawful and responsible manner.
To provide quotations, answer enquiries and respond to your questions about our services or your existing bookings.
To manage payments, refunds, debt recovery and to maintain accurate financial and transactional records.
To manage our customer relationship with you, including dealing with compliments, complaints, disputes and service feedback.
To meet our legal and regulatory obligations, including record keeping in relation to waste disposal, tax, accounting and insurance.
To maintain the security of our systems, investigate misuse or suspicious activity, and protect our business and customers from fraud and other risks.
We may share your personal data with carefully selected third parties that act as data processors on our behalf. These processors only process your personal data in accordance with our instructions and are required to keep it secure and confidential.
Our main categories of data processors include:
IT and hosting providers who supply and maintain our booking, email, communication and storage systems.
Payment service providers who process card and electronic payments for our services.
Accountants and professional advisers who support our financial and business operations.
Subcontractors and operational partners who assist us in providing collection and disposal services where necessary.
We may also share personal data with third parties where required by law, for example with regulatory bodies, law enforcement or public authorities, or in connection with legal claims.
We do not sell your personal data to third parties.
We keep your personal data only for as long as is reasonably necessary to fulfil the purposes we collected it for, including for the purposes of providing services, meeting legal, accounting and reporting requirements, resolving disputes and enforcing our agreements.
In general, we retain:
Basic customer and service information for as long as you remain an active customer and for a period after your last interaction to deal with any queries, repeat work, disputes or claims.
Financial and invoice records for statutory periods required under tax and accounting laws.
Waste transfer and disposal records for the periods required by waste management regulations and related guidance.
Where we no longer need to keep your personal data, we will delete it or anonymise it so that you can no longer be identified from it.
Some of our IT or cloud service providers may store or access personal data from outside the United Kingdom. Where that is the case, we take steps to ensure that your personal data receives an equivalent level of protection, for example by using standard contractual clauses or ensuring that the destination country has been recognised as providing an adequate level of data protection.
We take appropriate technical and organisational measures to keep your personal data secure and to protect it against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include access controls, password protection, staff awareness and limiting access to personal data to those who need it for their role.
Despite our efforts, no system can be guaranteed to be completely secure. However, we are committed to responding promptly and transparently to any suspected data security incident involving personal data.
As a customer of Rubbish Clearance Wimbledon within our service area, you have a number of rights in relation to your personal data under data protection law. These rights are subject to certain conditions and exemptions.
Right of access: You can request a copy of the personal data we hold about you and information about how we use it.
Right to rectification: You can ask us to correct inaccurate or incomplete personal data.
Right to erasure: In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected.
Right to restriction: You can ask us to restrict the processing of your personal data in certain situations, for example while we are considering a correction request.
Right to data portability: In some cases, you can ask us to provide your personal data in a structured, commonly used and machine readable format or to transmit it to another controller.
Right to object: You can object to our processing of your personal data where we rely on legitimate interests. We will then stop processing unless we have compelling legitimate grounds or the processing relates to legal claims.
Rights in relation to consent: Where we rely on your consent, you can withdraw it at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
If you wish to exercise any of these rights, please contact us using our usual customer contact details. We may need to verify your identity before responding to your request.
You also have the right to lodge a complaint with the Information Commissioners Office if you believe that your personal data has not been handled in accordance with the law. We would encourage you to contact us first so that we can try to resolve your concerns.
We may update this Privacy Policy from time to time to reflect changes in our services, our processes or applicable legal requirements. Any changes will be posted in the latest version of this Privacy Policy. We encourage you to review it periodically to stay informed about how we protect your information.
This Privacy Policy applies to all Rubbish Clearance Wimbledon customers in our service area and is effective from the date of publication until a new version is issued.
Privacy Policy for Rubbish Clearance Wimbledon customers in the local area, explaining what personal data we collect, how we use it, our lawful bases, retention periods, data processors, and your GDPR rights.
Get a quote
Investing in property is a significant commitment, and choosing the right location can make a...
Nestled in the heart of Southwest London, Wimbledon is a charming district that balances...
Nestled in the southwest of London, Wimbledon is a charming suburb that has captured the hearts...
Situated in Southwest London, Wimbledon is an area known for its verdant landscapes, world-famous...
Wimbledon, renowned worldwide for its esteemed tennis championships, is also home to a vibrant...
(81)
Please fill out the form below to send us an email and we will get back to you as soon as possible.
